Return & Refund Policy
At Sobosca, we take pride in creating products designed to last. If you’re not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned with all original packaging
- Free from signs of wear, damage, or alteration
Please note that personalized or custom-made items cannot be returned unless they arrive damaged or defective.
How to Start a Return
To request a return, please contact our customer support team with your order number and the reason for your return. Once your request is approved, we’ll provide instructions on how to return your item.
Items returned without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item, and we’ll resolve the issue as quickly as possible.
Exchanges
We currently offer exchanges for items that arrive damaged or defective. If you’d like a different product, we recommend returning your original order (if eligible) and placing a new one.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Gift cards (if applicable)
- Items showing signs of use, wear, or accidental damage
Need Assistance?
If you have any questions about your order or our return policy, our support team is always happy to help. Simply contact us, and we’ll do our best to assist you.